Front Cross-member rusting out (warranty issues)
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  1. #1
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    Jan 2014
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    Default Front Cross-member rusting out (warranty issues)

    Hello, so my 2008 Caliber failed inspection last week. The front cross-member is rusted out. I've looked online and have found this is a HUGE problem with Calibers, Patriots, and Compass's all over the country. I received a letter about a year ago saying the warranty was being extended for 10 years on the front and rear cross-members. So I call the warranty company and the 3 people i talked to last week told me I'd be covered, but my case had to be escalated to a case manager first. The girl I talk to last Thursday even said they extended the warranty another 2 years/24,000 miles. Now the case manager is saying my warranty expired at the end of February and he doesn't know if they'll cover it or not. Has anyone else had to deal with this, and if so what did you do and what ended up happening? Thank you for your help!!

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  3. #2
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    Feb 2012
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    Rochester NY
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    The only thing I can tell you when dealing with FCA about this is to BE POLITE...if you get the right person on the phone and you explain the situation calmly, they may cover the replacement of the crossmember even if you're technically out of warranty. I can guarantee that if you're belligerent about it they'll stick to the letter of the warranty and deny coverage.

    Ideally anybody who received the letter (and that should be all of us by now) should take the car to a dealership to get these crossmembers inspected sooner rather than later. Aside from it being a serious safety issue, even if they're still okay it'll be helpful to have a record of their condition in FCA's system in case you need to make a claim later.

  4. #3
    Join Date
    Apr 2008
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    Lake Wales, FL
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    I would honestly think that regardless of age or mileage, FCA should be happy to pay for this replacement. It's a SAFETY issue. If they refuse to do the repair and you have a wreck because of this catastrophic flaw, a good attorney will be able to get you a LOT of money. Some attorneys live for this kind of case. But, like chrisf said, as long as you keep you cool and are nice about it, they'll probably take care of you. I don't think Sergio likes the word lawsuit.
    Crazy can be medicated, ignorance can be educated, but you just can't fix stupid.
    Charlie Patterson












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  6. #4
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    Jun 2010
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    ohio
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    this is a factory extended warranty, you should be talking direct to a dealer, not your warranty company. Watch out for them to find a whole bunch of other stuff to charge you for while doing the warranty work though.

  7. #5
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    Nov 2017
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    Logansport, IN
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    Just had my crossmember replaced at dealership under this warranty a couple months ago, no charge. I have a 2008.

  8. #6
    Join Date
    Oct 2008
    Location
    Delhi, ON, Canada
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    Default

    Got under mine there to replace my oil pan. Man that cross member looks like crap but surprisingly no perforation or rot thru. Not a lock of paint left on the thing though.

    The rest of my body/ unibody looks fantastic. Hoping the dealer replaces mine when it gets inspected this fall.

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